Introduction
This Privacy Policy explains how Chipeal Global Services Nig. Ltd. (“we,” “us,” or “our”) collects, uses, stores, protects, and discloses personal information when you visit https://www.chipealglobal.com (the “Website”), request our services, communicate with us (including via WhatsApp), or subscribe to our newsletter.
We are committed to handling your information responsibly and transparently, in line with data protection principles applicable in Nigeria and global best practices (including fairness, purpose limitation, data minimisation, and security).
This policy is intended for users in the Federal Republic of Nigeria. If you access our Website from outside Nigeria, your information may be processed in Nigeria in accordance with this policy.
Information We Collect
We collect information that you choose to provide to us, as well as limited information that is collected automatically when you use the Website. This may include:
- Name
- Email address
- Phone number
- Message content and enquiry details
- Preferred method of contact
- Project or service requirements (as provided by you)
- Messages you send to us
- Contact details associated with your WhatsApp account
- Any files/images you voluntarily share for quoting or support
- Email address
- Subscription preferences (where applicable)
- IP address
- Browser type and device information
- Pages visited and time spent on the Website
- Referring pages (where available)
How We Use Personal Information
We use personal information to operate our business, provide our services, and communicate with you effectively. Depending on how you interact with us, we may use your information to:
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1Respond to enquiries and requests
To reply when you contact us through the Website, WhatsApp, email, or phone.
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2Provide quotes, services, and support
To understand your needs, prepare quotations, and support paint manufacturing and construction finishing requests.
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3Process orders and service bookings
To handle purchase requests, bookings, delivery coordination, and related communications.
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4Send newsletters, updates, and promotions (with consent)
To send marketing messages only where you have opted in or otherwise permitted by applicable law.
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5Improve website performance and user experience
To maintain, secure, and enhance the Website, including analytics and troubleshooting.
- You submit a contact form for a quote — we use your details to respond and prepare the quote.
- You message us on WhatsApp with project specifications — we use the conversation to advise you and coordinate service delivery.
Legal Basis for Processing
We process personal information only when we have a valid reason. Depending on the context, our legal basis may include:
You have given permission for a specific purpose (e.g., newsletter subscription).
Example: opting in to receive product updates or promotions.
Processing is needed to provide a service you request or to take steps before a contract.
Example: handling orders, bookings, delivery details, and service coordination.
Processing supports our operations while respecting your rights and expectations.
Example: improving the Website, preventing fraud, and maintaining service quality.
Processing is necessary to comply with applicable laws or lawful requests.
Example: keeping records required for tax, accounting, or regulatory compliance.
Data Sharing & Disclosure
We do not sell your personal information to third parties.
We may share personal information with trusted service providers strictly as needed to run our operations (for example, website hosting, analytics, email delivery, customer communication tools, or other support services). These providers are expected to handle information securely and only for the services they provide to us.
We may also disclose information where required by law, regulation, legal process, or a lawful request by authorities, or where necessary to protect our rights, users, or the public.
Who are “service providers”? They are third parties who help us operate the Website or deliver services (for example, hosting providers or email tools). They are not permitted to use your information for unrelated purposes.
Data Security
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Our safeguards may include:
We use security practices appropriate to the nature of the information.
Access to personal data is limited to staff or partners who need it.
We implement procedures designed to reduce risk and maintain integrity.
We work to keep processes up to date and reduce exposure.
Important: No method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including business operations, legal compliance, dispute resolution, and record-keeping. For example, we may retain enquiry history to manage ongoing customer support, and invoicing or transaction records to meet accounting and regulatory requirements.
User Rights
Subject to applicable law, you may have rights relating to your personal information. These may include the right to:
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Request access
Ask for a copy of the personal information we hold about you.
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Request correction or deletion
Ask us to correct inaccurate information or delete information where appropriate.
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Withdraw consent
If we rely on your consent (such as for marketing), you can withdraw it at any time. This will not affect processing carried out before your withdrawal.
Email us with your request and enough detail to help us identify your information. We may ask for verification to protect your account and privacy.
Third-Party Links
Our Website may contain links to third-party websites or platforms (for example, social media pages). If you follow a third-party link, you will be leaving our Website.
We are not responsible for the privacy practices of external sites. We recommend reviewing the privacy policy of any third-party website you visit.
Tip: Look for a “Privacy Policy” or “Data Protection” page on the external site.
Children’s Privacy
Our Website and services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to address it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will post the updated version on this page and revise the “Last updated” date.
Contact Information
For questions about this policy or requests related to your personal information, contact us using the details below. We aim to respond within a reasonable timeframe, typically within 5–10 business days.
AA Rano Filling Station, Ajaokuta Road,
Ganaja Junction, Lokoja, Kogi State, Nigeria
Use this for quick sharing or for submitting a privacy request.
chipealgloballtd222@gmail.com
If you are requesting access, correction, deletion, or marketing opt-out, please include your full name and the email/phone number you used when contacting us.